Operations Notes
Dev Ops Call Notes
VA’s Tracking
Raymondwants more responsibilities
Tristannot doing organic scrolling
Jimonly active for 50 minutes
DrewIsn’t sure how accurate the current info is
Idea
Setup an idle timer clock in button similar to IF for VA’s to use
Client Dashboard
- CRM Should be good to add clients on Monday
- Accounts won’t show on client portal unless there is a PFP / engagement
Client Sections
Online profile
- helps with Viral Q and Caption Creations
Onboarding
- Showing how far along they are in this process
Gallery
- if they press delete it will delete for all platforms
- NSFW marks only show on drop account gallery if marked
My Sub Count
- shows daily subs
Content Requests
- they can upload the request or turn it down
- 24/7 sees status updates
Calendar
- Could be used for Collabs and OFTV
- Drew can add an option for client to update calendar as well
Links
- Shows all landing pages
- (drew is thinking of removing access to this)
Working On
- Working on Reports: Team / Client / Company - lots of options for this
- We need to give logins for accounts not on Cameron IF to connect to the API
- Jose Accounts aren’t on the CRM
Phone Farm
Accounts are now assigned to VA’s not the Phone
Account Approvals and Scheduling
- VA’s go into the gallery and find something they like
- They can choose content 3 days ahead of time for Carlos to approve
- When deciding which acc to schedule for it shows: accs we ‘can still post on’ and ‘already posted on’
- Once they select the date it will send to Carlos on discord for approval
- If Carlos rejects content the VA’s get a notification on discord (this will show on farm as well)
- It gets auto removed from the posting queue (If Rejected)
Screenshots
- All VA’s have to do to send SS to discord is hit ’S’ and you can select which discord channel to send to
Account Flags
- If a VA flags an account or unflags an account it will auto send a notification to discord
- If a VA suspends an acc its removed from their phone farm view - and sends us a notification on discord
To-Do
- Will needs to make tutorials and change SOP surrounding the new phone farm workflow
- Drew: @alisareels is unassigned on CRM needs fixed
Misc
Drew is looking into automations to reduce labor costs
Phone Farm Proposal
Can go into effect asap
Step 1
- Have our FB VA’s move over to a separate shift from our IG VA’s
Step 2
- Move over the FB Accounts (use the ‘Updated System’ for reference.)
Step 3
Maintain the 5 IG’s and 5 FB’s per device divvy moving forward
Shift Change
Instagram Team8am-4pm EST (2pm-10pm SAST)
Facebook Team4pm-12am EST (10pm-6am SAST)
Trial Reels12am-8am EST (12pm-8pm PHT)
Trial Reels
- Joy and James can do Trial Reels on the open shift
- Working hours: 12am-8am EST (12pm-8pm PHT)